Shipping policy

Shipping Policy for Insight Care

Effective Date: July 3, 2023

Thank you for choosing Insight Care for your healthcare needs. We aim to provide exceptional service and ensure a seamless shipping experience. Please carefully review our shipping policy outlined below:

1. Shipping Destinations:
a. United Kingdom (UK): We offer free shipping for all orders delivered within the UK.
b. European Union (EU) and International: For orders shipped to EU countries and international destinations, please note that flat fees will be calculated and applied at the time of checkout.

2. Duties and Import Fees:
a. United Kingdom (UK): Customers in the UK will not be charged any additional duties or import fees.
b. European Union (EU) and International: Please be aware that any duties, taxes, or import fees imposed by the destination country of the shipment are the responsibility of the customer. These fees are not included in the order total and may be charged separately upon delivery.

3. Delivery Time:
a. United Kingdom (UK): Delivery within the UK typically takes 2-5 business days from the date of order confirmation, depending on the availability of the products and the shipping address.
b. European Union (EU) and International: Delivery times to EU and international destinations may vary and are subject to customs clearance and local delivery services. Please refer to the estimated delivery time provided during the checkout process.

4. Tracking Information:
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

5. Delivery Method:
We partner with reliable shipping carriers to ensure the safe and timely delivery of your order. The selection of the carrier will depend on the destination and shipping option chosen during checkout.

6. Order Processing Time:
Orders received before 12:00 PM (GMT) on business days (Monday to Friday, excluding public holidays) will be processed and shipped within 1-2 working days. Orders received after 12:00 PM (GMT) or on weekends will be processed the next working day.

Please note that this shipping policy is subject to change without prior notice. Any updates or modifications to our policy will be posted on our website.

If you have any questions or need further clarification, please contact our customer support team at orders@insightclinic.care

Thank you for choosing Insight Care.

Insight Care Shipping Team